Refund Policy

Effective Date: September 18, 2025
Last Updated: September 18, 2025

At LAN College Consulting, we are committed to providing personalized, high-quality college admissions guidance. Because our services involve time, preparation, and planning tailored to each individual client, we have established the following refund policy.

By purchasing our services, you agree to the terms outlined below.

Consultation Fees

Initial Consultations (Single Session):

If canceled with at least 24 hours’ notice, a full refund will be issued.
If canceled less than 24 hours in advance or if the client is a no-show, the consultation fee is non-refundable.

Hourly Services

For clients billed hourly:

Hours already used are non-refundable.
Unused prepaid hours may be refunded, minus a 10% administrative fee, if requested within 30 days of purchase.
After 30 days, unused hours are no longer eligible for a refund but may be applied to future services within 6 months.

Package Services

LAN College Consulting offers flat-rate packages for comprehensive college consulting.
Within 7 days of purchase (and before services have begun): Full refund minus a 10% administrative fee.
After services have begun (meetings held, materials reviewed, or planning started): Refunds will be prorated based on the amount of work completed, with a minimum 30% non-refundable portion to account for onboarding and planning time.
After 30 days or once 50% of the service has been delivered, the package becomes non-refundable.

Cancellations and Rescheduling

Appointments may be rescheduled with at least 24 hours’ notice at no charge.
Cancellations made less than 24 hours in advance may be billed in full at the discretion of LAN College Consulting.
Multiple short-notice cancellations may result in termination of service without refund.

Exceptional Circumstances

In rare cases of illness, family emergencies, or other extenuating circumstances, we may issue a full or partial refund at our sole discretion. Requests must be submitted in writing to leighann@lancollegeconsulting.com and include a brief explanation.